Freight Forwarding Export Customer Service Representative

Freight Forwarding Export Customer Service Representative

About us

Gillship Navigation operates offices in Montréal, Toronto, Vancouver and the U.S.A. with agents throughout the world. The company’s international operations are divided into four principal areas of activity: international freight forwarding agency, marine chartering, international projects, air freight. 

We pride ourselves on developing relationships with clients that look to the long term. The same is true with our staff. Join our team of first in class professionals and embark on the every day journey of successfully transporting our clients’ goods on time and on budget with us! We offer great working conditions, possibilities for advancement and professional development.

Our export team at our Montreal head office is currently looking for an Export Customer Service Representative to work mainly in ocean freight within local markets. The incumbent is responsible for negotiating and quoting rates and related costings for submission to the client, initiating bookings (requesting and confirming) for mainly ocean export. This role requires the treatment of all documentation to the extent required by clients, and the processing of invoices for services rendered.

The primary responsibilities of this position are:

  • Offer consistently excellent customer service by effectively coordinating customer and carrier requirements, answering all questions and freight forwarding needs by phone or email, and resolving all customer, carrier and loading facility issues in a timely basis;

  • Submit bill of lading instructions to carriers in addition to preparing, processing, verifying for accuracy and dispatching all appropriate export documents for mainly ocean freight;

  • Issue and/or approve invoices for customers and carriers; prepare customs manifests in accordance with agent’s consolidation documentation.

The person we are looking to hire will have the following qualifications:

       Excellent communication skills in English and in French,

       Minimum of 3 years of experience with a freight forwarder,

  •    Ocean import experience is an asset,

           Excellent computer skills (freight forwarding software)


This position describes your ambitions and competencies? We would like to know more about your background and experience. Send us your c.v. and cover letter to [email protected] so that we can contact you for a phone interview. Apply today or pass this job posting on to someone who may be interested and qualified! We thank all candidates who apply, however only those who are retained will be contacted.


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